Mercier Consultancy MD is proud to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This role is perfect for individuals who are passionate about technology and customer service. You will be responsible for assisting clients in navigating their cybersecurity needs while providing exceptional support in Italian.
Key Responsibilities

• Manage customer inquiries regarding cybersecurity products, services, and solutions via phone, email, and chat in Italian
• Provide detailed information regarding product features, pricing, and usage
• Assist customers with troubleshooting issues and guide them through the resolution process
• Resolve complaints and technical questions thoroughly and promptly to ensure customer satisfaction
• Document all interactions accurately in the CRM system for effective tracking and follow-up
• Collaborate with technical teams to provide accurate customer support and meet client needs
• Stay updated on the latest cybersecurity trends and product developments to better assist clients
  

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus
• Experience in customer service, preferably in the technology or cybersecurity sector
• Strong communication skills with the ability to explain complex technical information clearly
• Excellent problem-solving skills and commitment to customer satisfaction
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Familiarity with CRM software and other customer service tools is desirable
• Willingness to work flexible hours, including evenings and weekends, as required
• Previous experience living or working in Greece is a plus, but not mandatory
  

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..

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