Mercier Consultancy MD is delighted to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for a HealthTech Company, with the flexibility to work remotely in Greece. This position is perfect for individuals who are passionate about technology and healthcare, and who want to contribute to improving customer experiences in the HealthTech sector. As a part of our customer service team, you will assist clients in navigating their inquiries in Italian, helping them access vital health technology services and solutions.
Key Responsibilities

• Handle customer inquiries and support requests regarding HealthTech products and services via phone, email, and chat in Italian
• Provide clear and accurate information regarding product features, usage, and troubleshooting
• Assist customers with account management, including registration, updates, and troubleshooting technical issues
• Resolve customer complaints and concerns efficiently while maintaining a high level of satisfaction
• Maintain thorough records of customer interactions in the CRM system for effective follow-up
• Collaborate with technical teams and other departments to deliver optimal service experiences
• Stay updated on HealthTech products and industry trends to enhance customer communication
  

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous
• Previous experience in customer service, preferably in a HealthTech or technology-related industry
• Strong communication skills with the ability to explain technical concepts in clear and understandable terms
• Excellent problem-solving abilities and a customer-focused mindset
• Comfortable working independently in a remote environment and managing multiple inquiries
• Familiarity with CRM software and customer service tools
• Willingness to work flexible hours, including the possibility of evenings and weekends as needed
  

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..

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