Mercier Consultancy MD is pleased to present an exciting opportunity for Italian Speaking Customer Service Representatives within a Logistics & Courier Company, located in beautiful Greece. This role is perfect for individuals who are passionate about logistics and providing exceptional customer service. As a representative, you will communicate with clients in Italian, assisting them with various inquiries related to shipping and courier services.
Key Responsibilities

• Handle customer inquiries regarding shipping rates, delivery times, and service options via phone, email, and chat in Italian
• Provide detailed information about logistics processes and assist customers in tracking their shipments
• Manage the resolution of customer complaints and issues to ensure a high level of service satisfaction
• Document all customer interactions accurately in the CRM system to maintain comprehensive records
• Collaborate with the logistics team to ensure timely and effective service delivery
• Stay informed about the latest shipping regulations and market trends to assist customers accurately
• Promote additional services and solutions to enhance customer experiences
  

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English or Greek is a plus
• Experience in customer service, preferably in the logistics or courier sector
• Excellent communication skills with a strong focus on customer satisfaction
• Adept problem-solving abilities and the capacity to handle multiple inquiries effectively
• Strong organizational skills and attention to detail
• Familiarity with customer relationship management (CRM) software is an advantage
• Willingness to work flexible hours, including evenings and weekends as required
  

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..

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