Mercier Consultancy MD is excited to offer positions for Italian Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals fluent in Italian who are passionate about providing top-notch customer service. As part of our dynamic team, you will support our Italian-speaking clients by addressing their inquiries and ensuring a seamless experience with our products and services.
Key Responsibilities

• Deliver exceptional customer support to Italian-speaking clients via phone, email, and live chat
• Manage and resolve inquiries related to products and services in a timely manner
• Assist customers with any concerns they might have, ensuring a high level of satisfaction
• Document customer interactions accurately and maintain records for future reference
• Collaborate with other teams to improve customer experience and expedite resolutions
• Stay informed about product updates and developments to provide accurate information to customers
  

Requirements

• Fluency in Italian (written and spoken); English language skills are beneficial
• Previous experience in customer service or a similar role is preferred
• Excellent communication skills with a customer-oriented approach
• Ability to handle multiple inquiries in a fast-paced environment
• Familiarity with using customer support software systems is a plus
• Enthusiastic, proactive, and a quick learner
• Strong attention to detail and problem-solving skills
  

Benefits

• Competitive Monthly Salary
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..

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