We’re looking for a Junior Application Support to ensure the smooth operation of our business applications. In this role, you’ll support users, investigate incidents, identify root causes, and help implement effective solutions. You’ll also contribute to application testing, reporting, documentation, and knowledge‑base maintenance, playing a key part in improving the stability and performance of our systems.

Qualifications:

• University degree; preferably Economics, IT or Engineering (students are welcomed to apply as well)

• Advanced knowledge of English

• French knowledge is an advantage

• PC skills: MS Office, Internet, E-mails

• Ability to solve problems, perseverant, responsible

• Excellent communication skills via phone or e-mails

• Proactive attitude, passionate about IT

• Ability to help users through phone, web conferences or live meetings

Some responsibilities you’ll cover:

Technical support:

• Recording user requests

• Providing support and information to users of commercial ERP applications

• Handling and resolving technical problems/incidents

• Checking and keeping up to date files within the database

• Drafting application support and user procedures

• Ensure that all reported issues are handled promptly and in a professional manner

Documentation:

• Identify needs for document creation (technical documentation, documentation, reports on user requests, etc.) and prepares them

• Create ad hoc documents for business audit

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