As Klea's Customer Success team continues to grow, we're looking for ambitious, people-oriented individuals to join us at the ground floor and build a career in Customer Success from the start.

You'll begin by developing a deep understanding of our platform through hands-on data management work — giving you the foundation, context, and product knowledge that sets our best CSMs apart. After an initial period of 3 to 6 months, high-performing team members will progress into customer-facing Junior Customer Success Manager roles, where you'll own client relationships, drive adoption, and directly impact customer outcomes.

Key Responsibilities

Data entry

• Accurately transfer data from spreadsheets/word documents into Klea, our online platform.
• Follow prescribed data entry procedures and quality standards
• Upload documentation into the Klea platform, using provided best practice
• Maintain consistent attention to detail throughout the data entry & document upload process
• Ensure all data entries & uploads are complete and error-free
• Report any discrepancies or issues to the Customer Success Team

Junior Customer Success

• Support senior CSMs in managing a portfolio of customer accounts, following established playbooks to run customer journeys with guidance
• Join customer calls and meetings, building rapport with day-to-day contacts and gradually taking on more ownership as confidence and product knowledge grows
• Develop a thorough understanding of each customer's goals and how Klea's core platform and modules can help them achieve them
• Help onboard new customers onto the Klea platform, drawing on your data entry experience to guide them through best practices and support early usage milestones
• Monitor customer accounts, identifying potential risks or disengagement early and flagging to the wider CS team
• Maintain accurate and up-to-date reporting on your accounts and activities
• Follow internal processes and tools reliably, contributing to a consistent and high-quality customer experience

The ideal candidate will have the following qualities:

• Fluent in English, with strong written and verbal communication skills
• A people person — personable, professional, and able to build rapport with customers. Office experience is a bonus; however the confidence and customer skills gained from roles like retail, hospitality, or any people-facing environment are just as valuable for the role.
• Excellent attention to detail and a commitment to accuracy
• Comfortable working with online software platforms and picking up new tools quickly, including proficiency in Microsoft Excel and spreadsheet navigation
• Organised, with the ability to manage your own workload and time effectively
• Ambitious and motivated by a clear path into a customer-facing career
• A background, in or awareness of corporate law, entity management, or professional services is a strong bonus, but not essential.
• Previous data entry or customer success experience is a bonus but not essential

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