About Toluna

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com

Responsibilities:

• Serve as the primary point of contact for technical support inquiries from clients via mostly emails
• Diagnose and troubleshoot time sensitive and highly impacting technical issues related to our flagship products
• Provide timely and effective resolution to customer problems, escalating issues as needed to the appropriate internal teams
• Collaborate with cross-functional teams, including engineering and product development, to address customer needs and improve product functionality
• Document and track customer interactions and issue resolution in our systems
• Stay up-to-date on product features, industry trends, and best practices to better support our customers
• Participate to pre-release testing to ensure the best product is shipped to our clients

Required skill set:

• Proficient level of English language and ability to write emails in a professional manner
• Previous experience in a customer-facing role
• Logical thinking, time management, decision making and organizational skills
• Attention to details
• Problem solving skills
• Team spirit
• A good sense of humour

Our Values:

Acting with Ownership. Demonstrating individual accountability

Bringing a forward mindset. Being action-oriented, bold and entrepreneurial

Collaborating with Curiosity. Exhibiting teamwork through togetherness

Discussing openly, committing jointly. Sharing your views openly

Embracing empathy. Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Other Benefits:

Professional & personal growth: Training opportunities and career development plan.

Financial package: Competitive salary, performance bonus.

Health: Private medical insurance.

Work-life balance: Working from home policy.

Join our global team. We welcome big thinking and reward great work.

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