Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About This Role
We are seeking a Second Line Operations Engineer to manage Fixed Networks in a multi-vendor environment. This role focuses on preventive and corrective troubleshooting to ensure service quality and continuity, while minimising restoration time for Fixed and Transport Network Elements. You will collaborate with 1st Line Operations teams, develop alarm analysis procedures, and support integration activities alongside planning and delivery functions.
What You’ll Do

• Conduct troubleshooting and repair actions during incidents, including vendor escalation, to restore Access Network services promptly
• Perform proactive maintenance to prevent incidents and optimise network performance, addressing capacity issues through trend analysis
• Execute planned activities such as network rollout, software upgrades, and parameter changes, ensuring service quality and avoiding regressions
• Manage and implement automation initiatives using scripts or programming languages
• Carry out acceptance testing and integration/configuration of new fixed network elements
  

Who You Are

• University degree in Electronics, Telecommunications, or Information Technology
• 1–2 years of experience in Fixed/IP/Transmission Network Operations and Maintenance
• Strong understanding of networking principles and protocols: DOCSIS 2.0, 3.0 & 3.1, CCAP, IP (Routing, Switching), QoS, and equivalent CCNA-level knowledge
• Good knowledge of HFC network design principles
• Familiarity with fixed access technologies (DOCSIS, FTTH) and IP networking
• Basic scripting knowledge
  

Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's In It For You

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
• Special Paternal Program - 4 months of paid paternity leave
  

What Skills You Will Learn

• Advanced troubleshooting and preventive maintenance techniques for fixed networks
• Integration and configuration of new network elements
• Automation and scripting for network operations
• Performance management and capacity planning in large-scale networks
  

Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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