ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for conducting various fraud, risk, KYC, and due diligence check on customers.
2. Identifying fraud trends and player behaviors across groups of accounts raised in customer risk processes.
3. Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns.
4. Monitor accounts and transactions regularly to identify any fraudulent activities.
5. Identification, verification, and validation of documents.
6. Ensuring the accuracy of the information registered on the customers’ accounts.
7. Providing support to the other teams for their queries related to the department’s tasks.
8. Handle day-to-day financial payments with precision.
9. Maintain accurate records of all financial transactions.
10. Ensure bank statements are accurately reconciled.
11. Monitor bank deposits and payments.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

1. Superior analytical and communication skills.
2. Advanced English skills (in writing and verbally).
3. Advanced computer literacy skills.
4. A result-oriented attitude and a high sense of responsibility.
5. Proficiency in Excel, Word, and PowerPoint.

EDUCATION and EXPERIENCE:

1. Bachelor’s Degree from an accredited university.
2. Minimum of 1 year work experience.
3. Preferably, the candidate must have gambling experience, but it is not a mandatory requirement.

- Contract period: indefinite
- Type of job: hybrid (3 WFO, 2 WFH)
- Working schedule: Monday to Friday in shifts + 2 weekends/month
Day Shift: 7:00/12:00 AM - 3:00/8:00 PM (Flexible start time between 7:00 AM and 12:00 PM)
Afternoon Shift: 3:00 PM - 11:00 PM (3 shifts / month)
Night Shift: 11:00 PM - 7:00 AM (3 shifts /month)
JOB SUMMARY:
We are seeking a motivated and detail-oriented Junior Fraud & Payments Agent to join our team. If you are a compassionate, dedicated, and curious individual with excellent organizational skills, a self-motivated nature, and a passion for producing high-quality solutions, we want to hear from you.
As a Junior Fraud & Payments Agent, you will have the opportunity to work with financial data, analyze trends, and provide insights to help the organization make better risk decisions.
Internet Marketing Online specialises in Customer Support Services including front-end and back-end in the iGaming industry.
We are now recruiting for a Junior Risk and Fraud Agent to join our team on a full time and permanent basis.