Job Description

Are You Ready to Make It Happen at Mondelez International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelez International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.

How you will contribute

When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelez International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Operational excellence and a customer service focus
• Data processing, computer applications or call center applications
• Communicating and interpersonal skills, taking initiative
• Analysis
• Accuracy and organizational skills

More about this role

Key Responsibilities:  

• Operational Delivery: Responsible for executing processes in line with policies and standard operating procedures. Strong working knowledge of enabling technologies, systems (e.g. Workday, ServiceNow) and processes in order to ensure high-quality service delivery.

• Candidate Communication: Serve as the point of contact between the company and external candidates, ensuring a positive and professional candidate experience.

• Documentation and Compliance: Maintain accurate and up-to-date records in the HR system, primarily using Workday. Ensure compliance with all relevant policies and regulations. Handle all the signed documentation to the payroll team.

• Internal offers: Draft salary proposals for internal candidates and ensure compliance with local Compensation & Benefit policies.

• Onboarding Assistance: Support the onboarding process by facilitating a smooth transition for new hires.

• Building relationships with key stakeholders i.e. People Leads, Talent Acquisition, Hiring managers, Payroll, My Rewards, Work & Life, People Experience.

• Working flexibly across other teams within the People Shared Service Centre as volumes in the center fluctuate. 

What extra ingredients you will bring:

• Fluency in Dutch & English is mandatory.

• Previous experience in talent acquisition, customer service or any HR admin field is a plus.

• Familiarity with HR systems, particularly Workday, is a plus.

• Excellent organizational and communication skills.

• Detail-oriented with the ability to handle multiple cases simultaneously.

• Strong interpersonal skills and a customer-focused approach.

• Ability to maintain confidentiality and handle sensitive information with discretion.

Work schedule: Full Time (hybrid model).

What's in it for You 

We're Europe's biggest and best snacking company. Milka, 7Days, Poiana, Oreo, belVita, LU are some of the iconic brands in our portfolio and we work across 48 markets to create brands consumers love. 

Join us in Romania for an exciting and progressive career. Not only will you be working with Iconic Brands, you'll have the opportunity to move cross functionally, and work with the best talent in the industry. Join us today! 

Additionally, you will be eligible for a number of benefits including: meal tickets, medical subscription, free company goods, transport allowance, X-mas and Easter bonuses.

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our succes

Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Job Type

Regular

Service Operations (Delivery)

Global Business Services