Responsibilities
Ongoing support for IT services via tickets, telephone, and remote sessions.
Services Supported But Not Limited To

• Windows and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
• Software and Applications, such as Monday, Teams, SalesforceOffice 365, Intune, Active Directory, Okta.
• Network printers
  

Deep troubleshooting of software issues and identifying possible HW problemsResearch, diagnose, troubleshoot, and identify solutions to end-user issues.
Follow standard procedures for escalation of unresolved issues.
Enroll new computers via the AutoPilot and JamF enrollment process
Requirements
Service-oriented, self-motivated, and a team player.
Excellent written and verbal communication skills in English.
Willingness to learn new IT areas and aspects.
Minimum 1 year of experience working in an IT Helpdesk role.
Active Directory: Users, computers, and group management.
Basic knowledge & troubleshooting of computer software.
Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.
Advantages
Knowledge and experience supporting:

• Linux OS.
• PowerShell.
• Windows Servers.
• DNS, DHCP.
• Jira and Confluence
• Intune
• Microsoft Entra
• Microsoft Azure

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