Role and responsibilities:

• Respond promptly to end-user inquiries/requests/incidents via phone, e-mail, chat, or self-service portal
• Troubleshoot and resolve hardware, software, and network issues, escalating complex issues to appropriate support teams when needed
• Document all relevant information, solutions, and interactions in the ticketing system
• Collaborate with other IT teams to ensure timely resolution of tickets and Service Level Agreement fulfilment
• Escalation of critical and high priority tickets to line and senior management
• Consistently deliver great customer service, and ensure a positive user experience

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.
• Monthly benefits package:
  • Fixed benefits:
    • Recommendation Bonuses for new team members;
    • Private medical subscription;
    • Work from home allowance;
    • Transportation allowance;
    • Easter/Christmas bonus;
    • Free Bookster corporate library subscription;
    • Career development opportunities.
  • Flexible benefits:
    • Meal tickets;
    • Vacation & cultural vouchers;
    • Retail vouchers (eMAG, IKEA).