Role and responsibilities:

• Respond promptly to end-user inquiries/requests/incidents via phone, e-mail, chat, or self-service portal
• Troubleshoot and resolve hardware, software, and network issues, escalating complex issues to appropriate support teams when needed
• Document all relevant information, solutions, and interactions in the ticketing system
• Collaborate with other IT teams to ensure timely resolution of tickets and Service Level Agreement fulfilment
• Escalation of critical and high priority tickets to line and senior management
• Consistently deliver great customer service, and ensure a positive user experience

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.
• Monthly benefits package:
  • Fixed benefits:
    • Recommendation Bonuses for new team members;
    • Private medical subscription;
    • Work from home allowance;
    • Transportation allowance;
    • Easter/Christmas bonus;
    • Free Bookster corporate library subscription;
    • Career development opportunities.
  • Flexible benefits:
    • Meal tickets;
    • Vacation & cultural vouchers;
    • Retail vouchers (eMAG, IKEA).

Skills, knowledge and experience:

• Excellent verbal and written communication skills in English
• Availability to work full-time hybrid: 10:00-19:00; 11:00-20:00 RO time
• Ability to communicate effectively and convey technical information to non-technical users
• Customer-centric mindset with a commitment to handling challenging situations in a professional manner
• Strong attention to detail and a problem-solving mindset
• Basic technical troubleshooting knowledge
• Willingness to learn and adapt to new technologies, with a proactive approach to professional development
• Strong team player with the ability to collaborate effectively within a team environment
• Flexibility to adapt to changing business dynamics and priorities

Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.
What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.
Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.
*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to [email protected]. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).
We are SCC – great things happen when we work together!