Junior NOC
Adaugat: 3 săptămâni în urmă
Sipstatus Communications SRL
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- Monitor traffic in real time to ensure optimal performance for each route
- Tests potential providers to improve route statistics
- Monitors the technical parameters of voice calls and ensures that they operate in optimal conditions
- Provide an excellent level of service and communication while interacting with the Company's vendors and customers.
- Analysis of support requests sent by our customers by phone or email assigned to NOC Team
- Timely updates for every Network Security support request assigned to your group
- Accurate ticket documentation of the network support requests and troubleshooting steps taken
- Ticket follow-up and escalation in accordance with priority
- Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest quality standard
- Serve as primary initial responder within the Network Operations Center in identifying troubleshooting and resolving network problems.
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