Potentiam is a fast-growing global offshore solutions provider connecting top talent with leading UK and European businesses. With offices across South Africa, Romania, India, and Brazil, we offer international exposure, real career progression, and the opportunity to work with high-performing global teams.

We combine global opportunity with local support — giving you the chance to grow, make an impact, and build a long-term career in a business that’s scaling fast.

Global clients. Clear progression. Real opportunity.

We are an equal opportunity employer. We encourage applications from people with disabilities and will provide reasonable accommodation during the hiring process.

About Our Client:

Our client is a dynamic and rapidly growing energy supplier, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, our client bring together a diverse combination of talent to foster continuous sustainable growth.

Purpose of the role:

We are looking for a detail-oriented Junior Operations Admin to support Billing, Settlement, and Change of Tenancy (COT) activities. This entry-level role is ideal for someone who enjoys working with data, solving problems, and supporting customers in a fast-paced environment.

Responsibilities:

• Support billing processes and resolve invoice or system issues
• Validate meter readings and customer data to ensure billing accuracy
• Process Change of Tenancy requests across phone, email, and chat
• Investigate and resolve account discrepancies and customer queries
• Maintain accurate records and update internal systems
• Communicate with customers and internal teams to ensure smooth resolutions
• Identify and flag process or data issues

Requirements:

• ~6+ months experience in admin or customer service role
• Strong attention to detail
• Good communication skills
• Ability to multitask and prioritise
• Problem-solving mindset
• Basic Excel skills

Data Privacy Notice:

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact Chantal Endemann at [email protected].

All data shared with third parties complies with applicable confidentiality and retention requirements.

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