Who are we?
Besedo is a fast-growing tech company providing content moderation tools and services to online marketplaces worldwide. Each year, we review and moderate over 500 million pieces of user-generated content and prevent more than 40 million fraud attempts.
Headquartered in Stockholm, Sweden, Besedo employs 400+ colleagues across 5 offices on different continents.
At Besedo, our moderation teams are at the heart of what we do. They play a key role in our success, and we are deeply committed to supporting our people’s growth and development as we scale.
We are now looking for a dynamic and positive Junior Team Leader (German-speaking) to join and strengthen our growing operations in Romania.
About the Role:
As a Junior Team Leader, you will support the Assignment Manager and help ensure that our teams deliver high-quality services to our clients.
You will play a key role in maintaining service levels, balancing efficiency and quality, and supporting the day-to-day performance and development of the team.
You will take a hands-on approach to coaching, monitoring, and supporting team members, while also contributing to a positive team culture and strong client relationships.
Your Responsibilities:

• Support the Assignment Manager in maintaining service levels in line with client expectations and contractual agreements.
• Monitor team performance and quality, providing guidance and coaching where needed.
• Support team members with day-to-day questions, escalations, and workflow challenges.
• Ensure understanding and correct application of client policies and guidelines.
• Review and make decisions on images, accounts, and text-based content, including potentially sensitive material.
• Identify trends, common end-user mistakes, and improvement opportunities, and share insights with managers.
• Escalate policy violations and fraud cases using internal tools and processes.
• Support continuous improvement in workflows, automation, and operational processes.
• Collaborate effectively with internal teams and client stakeholders.
• Participate in training and support knowledge sharing within the team.
• Support different workflows, clients, and markets as required.
  

Skills, Knowledge & Expertise:

• German language skills C1+ (Proficient/Advanced)
• English language skills A2-B1 (Basic / Conversational)
• Good computer skills, especially Microsoft Excel.
• Strong interpersonal skills and a collaborative mindset.
• Ability to lead by example and support team motivation.
• Interest in coaching, feedback, and people development.
• Good understanding of online marketplaces and publication rules.
• Willingness to work on a shift basis, including Saturdays and Sundays.
• Interest in markets, shared economy, and new technologies is a plus.
• Previous experience in content moderation, customer service, or online business is an advantage.
  

What we offer you:
Job Satisfaction: At Besedo we take pride in working as teams that protect millions of users from scammers. Our work makes the internet a safer place to be!
Career Opportunities: We encourage personal and professional growth by offering continuous career development, comprehensive training, and strong onboarding support.
Caring Culture: Our managers and employees care and actively support each other.
Flexible Shifts: No night shifts! Work with managers who understand your personal challenges and will do their best to accommodate your commitments or emergencies. We offer flexible shifts to ensure work-life balance.
Remote Working: Embrace the freedom of working from the comfort of your own home.
Health Insurance: Your well-being is a priority. We provide comprehensive health coverage and professional well-being support
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