Are you the master of juggling tasks and making sure everything runs smoothly? Do you have a passion for organization with a dash of wanderlust? We're looking for a Junior Operations Coordinator to join our travel team and help us keep the wheels turning on unforgettable journeys. If you're ready to be the behind-the-scenes hero of adventure, this role is calling your name!

This is an entry-level job that suits italian or german or mandarin and english speakers who want to kick off their career in tourism. This is a hybrid position with required on-site office presence.

What you will be doing:

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Coordinating logistics: fx: checking opening hours and timings on itineraries.

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Handle supplier facing services such as: Booking/ amending and cancelling accommodations, transport, and activities etc. via phone, e-mail and though our own software. 

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Possibility to be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.

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To double check, get the final travel documents ready and send them to the client or the Copenhagen Office.

Documents include but are not limited to: itinerary overview, rooming lists, vouchers and entrance tickets.

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Assist with client’s inquiries for ongoing tours, providing information and support as needed.

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Updating system with latest sold numbers from clients when needed.

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Prepare and send invoices to the clients on time.

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Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Report eventual delays to the line manager.  

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Close communication and collaboration with Sales and Operations team located in Copenhagen. 

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Provide feedback to sales team to optimize future itineraries and enhance client experience. 

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Provide support and/or cover for other departments/colleagues when needed.

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Supplier invoice reconciliation. 

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Engage in on-the-job training to understand tour operations and industry standards.

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Actively participate in learning opportunities to broaden knowledge of travel logistics. 

Who you are:

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English Proficiency

• Italian, German, or Mandarin as a second language

• Passion for the travel and tourism industry.

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Strong organizational skills and attention to detail.

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Excellent communication and interpersonal abilities.

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Relevant education or coursework is a plus.

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Specific language skills may be required depending on market.

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You have a high level of written and spoken English.

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Good computer skills and fluency with Microsoft office package 

• Common sense

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