Key Account Manager
Adaugat: Azi
Carmeuse
Key Account Manager
Adaugat: Azi
Carmeuse
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Job Description
LOCATION: Romania
SKILLS & QUALIFICATIONS:
Education
- University degree in Technical or Economic studies
Experience
- Minimum 5 years of relevant experience in sales, preferably with large-volume clients
Personal Competencies
- Strong customer orientation and relationship-building skills
- Excellent negotiation abilities
- Flexible, motivated, and well-organized
- Outstanding communication and presentation skills
- Charismatic, with a professional appearance and polished language
- Proven business reputation in the market
Professional Competencies
- Proficiency in English (written and spoken); a second language is highly appreciated
- Solid computer skills: MS Word, Excel, PowerPoint
- Willingness to travel across Romania
- Technical knowledge of products and manufacturing processes
- Strong understanding of marketing and account management principles
- Knowledge of relevant industry legislation
- Valid driver’s license
MAIN RESPONSIBILITIES:
- Sales Growth & Account Development
- Increase sales volumes through existing and new clients by maximizing the potential of Carmeuse products and services.
- Manage and enhance the current client portfolio while developing new accounts in line with the approved commercial plan.
- Recommend, implement, and oversee sales growth strategies and policies.
- Profitability & Pricing
- Monitor and ensure acceptable profitability for each client in the assigned region.
- Implement and manage pricing policies effectively.
- Client Relationship Management
- Build and maintain strong relationships with decision-makers, influencers, and key stakeholders at local and global levels.
- Identify client needs and ensure Carmeuse products meet those requirements.
- Maintain regular contact with clients via calls and visits, fostering long-term partnerships.
- Promotion & Marketing
- Promote Carmeuse products, demonstrating their advantages and providing technical support for new product adoption.
- Represent the company through brochures, advertisements, technical sheets, exhibitions, and promotional events.
- Organize seminars, public presentations, and training sessions to strengthen brand visibility.
- Operational Excellence
- Prepare documentation for public tenders and ensure compliance with requirements.
- Collaborate closely with Customer Services & Supply Solutions to guarantee timely and quality deliveries.
- Monitor client orders and ensure smooth execution of contracts.
- Provide accurate information to clients regarding offers, prices, delivery terms, stock availability, and technical solutions.
- Market & Competition Monitoring
- Continuously monitor competitors’ products, prices, and strategies, implementing countermeasures when needed.
- Conduct market research and propose adjustments to sales strategies to achieve optimal results.
- Cross-Functional Collaboration
- Work closely with Plant Directors to align client needs with technical and production capabilities.
- Actively participate in cross-functional team (CFT) meetings and contribute to development plans for the assigned market sector.
- Support Carmeuse initiatives by sharing technical and commercial expertise and delivering training when required.
- Quality & Customer Satisfaction
- Report client complaints regarding quality or quantity issues to the Commercial Director.
- Participate in investigations of complaints and propose solutions in collaboration with Quality, Commercial, and Plant Directors.
- Consult the customer complaints database and ensure proper resolution.
- Business Accountability
- Take responsibility for all business parameters in the assigned domain (sales volumes, pricing, outstanding receivables).
- Ensure high levels of technical and commercial expertise to support clients effectively.
- Contribute to operational planning, annual budgets, and forecasts.
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