At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.

We’re not just strategists—we’re creatives, brand builders, and growth architects. From crafting breakthrough campaigns to driving data-informed performance, our teams blend imagination with insight to shape narratives that resonate and convert. Whether it’s bringing a new venture to life or accelerating one that’s already growing, we move fast, think big, and execute with purpose.

At SolidStake, we foster a culture where collaboration fuels creativity. We champion diverse talent and fresh perspectives, creating space for every team member to take ownership, elevate their craft, and make a real impact. Join us and help shape the brands—and the stories of tomorrow.

Role Summary

KYC Analysts are responsible for conducting full account verification, including Proof of Identity, Proof of Address, and Payment Method checks. They handle escalated cases from Junior KYC Analysts and Customer Support, perform deeper account investigations when needed, and collaborate with Senior Analysts to ensure compliance and risk mitigation.

Key Responsibilities

• Analyze documents in the backlog and perform full KYC verification of player accounts (POI, POA, and Payment Methods).
• Handle escalations related to account verification from Customer Support or Junior KYC Analysts.
• Review player accounts to detect duplicate accounts or suspicious activity, ensuring compliance with internal procedures and Terms & Conditions.
• Conduct additional checks on player profiles when required by internal procedures or upon suspicion of irregularities.
• Request additional documents or actions from players to verify their activity and ensure account integrity.
• Handle Junior KYC Analysts tasks during high-volume periods or when backlog requires additional support.
• Support Junior KYC Analysts by providing guidance and handling complex verification cases.
• Maintain up-to-date records of verification decisions and player communications.
• Escalate complex or high-risk cases to the Senior KYC Analyst or Team Leader when necessary.
• Stay informed on changes to KYC, AML, and payment verification procedures.
• Collaborate with other departments (Risk, Anti-Fraud, Compliance) when required to resolve verification-related concerns.

Requirements

• Proven experience in KYC or compliance-related roles.
• Strong knowledge of KYC, AML, and CDD procedures.
• Excellent analytical and problem-solving skills.
• High attention to detail and accuracy in document assessment.
• Ability to handle multiple cases simultaneously while maintaining quality and compliance standards.
• Strong communication and collaboration skills.
• Experience with verification systems and payment validation tools.
• Flexibility to work shift hours and weekends (flexible hours, on a shift basis).

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