Company Description

Everience is a European leader in B2B IT Customer Support services. With around 400 employees in our Timisoara and Bucharest offices, Everience Romania provides multilingual, tailor-made services for top international companies in sectors such as finance, hospitality, banking, luxury goods, insurance, and retail. We aim to enhance business performance by offering real-time solutions for software and hardware IT equipment, ensuring a simple and intuitive user experience.

Role Description

This is a full-time, hybrid role for an L1 IT Customer Support specialist with French & English proficiency. The position is located in Timişoara, but some work from home is acceptable. The role involves providing IT support to clients by troubleshooting and resolving issues related to software and hardware IT equipment. You will assist users in both French and English, ensuring timely and efficient solutions to enhance user experience and performance.

Qualifications

• Proficiency in French and English for effective customer service communication (C1)
• Knowledge in Network Administration, Information Technology, and Troubleshooting
• Knowledge of Network Security and related protocols
• Customer Service skills
• Problem-solving and analytical abilities
• Ability to work independently and in a team environment
• Previous experience in a similar role is a plus

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