Albocensa is a specialist IT consulting company focused on driving digital transformation through systems integration, application management, and 24/7 technical support. The organization supports business application reliability, new capabilities, and sustainable growth, primarily through efficiency-driven projects in the pharmaceutical and logistics industries, as well as services for luxury goods companies. Albocensa’s certified consultants work with technologies such as Axway B2Bi, Axway API Manager & Gateway, WSO2, SAP PI/PO, Mulesoft, Noname Security, Jira, and Microsoft solutions. The company serves clients across Western and Central Europe and tailors its services to meet diverse technical needs. 

What we are looking for: 

• Someone preferably based in the Metropolitan area of Baia mare.
• A degree in computer science or equivalent practical experience.
• Hands-on experience managing and supporting Windows and Linux systems.
• Understanding of API fundamentals.
• Basic knowledge of IT systems, Cloud technologies and infrastructure.
• Basic understanding of networking concepts.
• Strong analytical, troubleshooting and organizational skills.
• Good communication skills and fluency in English and Romanian.

Key Responsibilities:

• Monitor information systems and IT infrastructure to ensure optimal performance and availability.
• Create and manage incident tickets in ServiceNow.
• Respond to alerts according to established procedures.
• Perform monthly infrastructure patching, ensuring services restart correctly.
• Investigate issues and participate in troubleshooting meetings to resolve incident escalations.
• Provide professional application support on Windows, and Linux systems.
• Manage system and software deployments using enterprise tools.
• Diagnose and resolve software/application issues across supported platforms.
• Track, document, and manage support requests in line with IT service management best practices.
• Contribute to the continuous improvement of IT services, infrastructure and user experience.

Nice to Have technical qualifications & soft skills:

• Any type of programming language knowledge and associated frameworks.
• Database Management writing queries and managing databases.
• Experience collaborating effectively with cross-functional teams.
• Ability to communicate technical concepts clearly.
• Eagerness to explore innovative technologies and approaches to improve workflow and efficiency.

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