The Senior Systems Engineer (L4) at GXA is the technical backbone of IT service delivery—proactive, client-facing, and solution-driven. This role combines deep technical expertise with leadership and mentorship, guiding both clients and teammates through complex challenges with confidence and clarity. The Sr. SE shows up as a trusted Subject Matter Expert (SME) and technical leader, embodying GXA's mission to make IT a strategic enabler for business growth while delivering world-class service.Core Identity Proactive Leader: Anticipates client needs, prevents issues before they surface, and drives alignment with best practices Client Advocate: Engages directly with business leaders, translating technical solutions into business outcomes, ensuring technology empowers growth Technical Authority: Acts as escalation point and SME for advanced systems, serving as the "go-to" engineer for the toughest challenges Mentor & Guide: Develops junior engineers, building team capacity, confidence, and professionalism GXA Ambassador: Embodies GXA's purpose-driven values—delivering exceptional IT service while creating a lasting positive impact locally and globallyPrimary ResponsibilitiesTechnical LeadershipOwns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises)Provides top-level escalation support, resolving complex technical issues with urgency and precisionPartners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standardsClient EngagementServes as a technical advisor and trusted SME in client interactionsBuilds confidence with C-levels and decision-makers by connecting technical recommendations to business goalsEnsures service delivery excellence through consistent documentation, transparent communication, and KPI reportingTeam DevelopmentMentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellenceModels proactive problem-solving and accountability in all interactionsContributes to playbook and process development, enabling scalable and repeatable technical successRequirementsKey Traits (MUSTS)8+ years of experience in a similar MSP environmentDemonstrated passion for excellent customer serviceStrong ability to prioritize, follow through, and take initiative without supervisionResilient under pressure—adept at handling escalations calmly and effectivelyExcellent communication and interpersonal skills, with the ability to build trust with both clients and teammatesCollaborative mindset—works well in a fast-paced team environmentRelevant certifications (MCSE, CCNA, AWS SysOps) preferredReliable transportation for on-site client visitsTechnical Expertise (MUSTS)Advanced experience with virtualization environmentsSenior-level proficiency with Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active DirectoryStrong networking background in design, configuration, and troubleshootingAdvanced troubleshooting and problem isolation skills for complex issuesSolid grasp of support tools, service delivery processes, and ITSM methodologiesTyping and documentation skills for accurate and efficient service ticketingProfessional Growth (WANTS)Ongoing pursuit of advanced IT certifications: Microsoft (Azure, Security, 365), Cisco (CCNA/CCNP), ISC2 (SSCP/CISSP)Active learner—stays ahead of emerging technologies and evolving best practicesAspires to move into architectural and leadership roles, further elevating client strategy and GXA's service excellenceHow They Show Up At GXA With Clients: Confident, calm, and professional—able to simplify the complex, inspire confidence, and align technology to business outcomes With the Team: A natural mentor and problem-solver who raises the bar for everyone For the Company: A proactive contributor to GXA's mission of transforming IT into a growth driver for SMBs, while living out GXA's value of service beyond self—delivering excellence to clients and impact to communities worldwideBenefitsBenefits AvailableHealth Care Plan (Medical, Dental & Vision)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Auxiliary Benefit Offerings (Legal Shield/Aflac) Show more Show less