Job Purpose and Job Duties

• Supports the Global LMS Training Administrator Community
• Facilitates the LMS Training Administrator Qualification and Access Process
• Supports development of LMS Training Administrator training content
• Supports the LMS SharePoint site
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
• Provides LMS Troubleshooting assistance to LMS Training Admins and Learners
• Supports the review and monitoring of system performance
• Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to access and content.
• Collaborates with IT for administration of the system, which includes software updates, releases and interfaces.
• Assists with data migrations, testing and working with IT and outside vendors to troubleshoot systems issues; supports development of processes.
• Provides standard and ad-hoc reporting and analysis of LMS utilization
• Supports training owners and Learning Experience Designers by building out training items, curricula, programs, assessments, surveys and reports.

Minimum years of relevant work experience: 2 – 3 years’ experience working in Learning and Development roles, LMS training administrator, or LSM Specialist, preferably with SuccessFactors Learning

Bachelor’s Degree in Computer Science, Leaning Technology, or related fields or a minimum of 3 years’ demonstrated experience as an LMS training administrator or LMS Specialist, preferably with SuccessFactors Learning

Minimum hard skill requirements (including computer and application proficiency):

• Microsoft Office 365
• Microsoft Teams
• Articulate 360
• SCORM & AICC
• LMS Administration & Troubleshooting
• HTML
• SuccessFactors Learning

Show more
Show less