Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for:

We are looking for a Level 2/3 IT Engineer for support legal team to ensure operational stability, performance, and continuous improvement of enterprise legal platforms by delivering L2/L3 support, vendor coordination, configuration management, and service governance across global environments.

What you will do:

1. CLM Platform Ownership

• Provide operational ownership and advanced support for:
• Apttus
• Companion
• Leah (target CLM platform / ContractPodAI)

Responsibilities

• L2/L3 support and incident resolution
• Platform configuration and administration
• Release and change management
• Workflow and automation support
• Data integrity and integrations management
• User access and role management

2. DocuSign Administration & Support

• Operate and support:
• CSL DocuSign Organization
• CSL Vifor DocuSign Organization

Responsibilities

• User provisioning and lifecycle management
• Template management and governance
• Integration support with CLM platforms
• Incident and problem management
• Access control and compliance support

3. Legal Satellite SaaS Applications

• Provide operational coordination and support for:
• Diligent
• Ascent
• OneTrust
• Other Legal / EREC SaaS systems

Responsibilities

• Vendor coordination and escalation
• Access management and configuration support
• Incident triage and resolution coordination
• Support for system integrations

Stakeholder Interaction

• Legal & EREC teams
• IT service management
• SaaS vendors
• Security & compliance teams
• Global stakeholders (EU & US)

What you must have:

• CLM platforms (Apttus, ContractPodAI, Companion)
• DocuSign administration
• SaaS application management
• Identity & access management
• Integration concepts (APIs, workflows)
• ITIL service management
• Legal operations processes
• Contract lifecycle management
• Compliance & audit readiness
• Vendor management

Professional \& Personal Skills:

• Soft Skills
• Stakeholder communication
• Service ownership mindset
• Problem-solving & escalation management
• Continuous improvement focus

What we offer:

• Career Development
• Hands-on experience in cybersecurity and VPN technologies
• Structured onboarding and continuous technical training
• Mentorship from experienced QA and security professionals
• Opportunities for professional growth within the organization
• Work Environment
• Collaborative and supportive team culture
• Encouragement of innovation and continuous improvement
• Stable, long-term employment opportunities
• Resources to support your work

We really welcome open-minded and committed people:

• Eager to take on new challenges and learn new things;
• Who put their heart, mind, and soul into everything they do;
• Who enjoy sharing knowledge and understand the importance of

#LI-VG2

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