As part of our Operations team, you will put your advanced troubleshooting and debugging skills to good use. You?ll often come across problems that need investigation and clever fixes. Our clients range from service providers, large companies to SMBs, so you won't find a dull moment around here. Get ready to advise, write scripts, or provide workarounds.



Come on over and help us turn instant communication into great collaboration.

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• Deliver web-based, email and phone technical support in English
  
• Handle support issues, whenever raised by customers
  
• Write educative articles focused on troubleshooting or product features
  
• Debug software performance on customer's installation
  
• Provide feedback and report to management on overall software quality
  
• Conduct customer engineering training
  
• Provide deployment design strategy for the customer's infrastructure
  
• Report to Product Management on software experience
  

                                                                                           What You Must Know







Technical Skills

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• BS/MS in Computer Science or related technical field
  
• Minimum 2 years of hands-on experience with Linux servers, preferably RHEL
  
• Proficient in troubleshooting and debugging Linux systems
  
• Strong understanding of Linux internals, networking
  
• Advanced scripting skills (Python, Go, Bash)?
  
• Overall IaaS understanding (e.g. Amazon AWS/ Azure/GCP)
  
• Experience with Nomad, Consul, Vault, Docker/Podman, Nginx, Asterisk, Kamailio, MariaDB, Redis, OpenSearch
  
• VoIP protocols experience (SIP, RTP, WebRTC)
  
• Automation tools (Ansible/Pulumi/Terraform)
  

Professional Skills

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• Experience in writing educative articles focused on troubleshooting or product features
  
• Skill in conducting customer engineering training sessions
  
• Ability to offer feedback and insights to management regarding overall software quality
  

Collaboration and Soft Skills

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• Excellent written and verbal communication skills in English
  
• Strong analytical and problem-solving abilities
  
• Ability to effectively collaborate and communicate with cross-functional teams
  
• Client management proficiency
  
• Availability for on-call rotation when necessary
  

Benefits

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• Above industry financial benefits
  
• Over 20 benefits, from VIP medical insurance to shares and support programs
  
• Major technical challenges in real-time communications, high performance service delivery, data analytics
  
• Free meals and healthy snacks ?
  
• Full support for relocation to Bucharest (including from abroad)
  
• Easy access to our office. We even have a Hugmobil to make your commute as short as possible.
  

The recruiting process is tough (not long). You will take challenging tests while meeting your future colleagues. We guarantee full confidentiality of all applications.

Beneficii

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  Bonus de performanta
  
  
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  Abonament medical
  
  
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  Abonament la sala sport
  
  
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  Training-uri
  
  
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  Cursuri
  
  
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  Certificari/Atestate
  
  
• 
  Catering / decontarea mesei de pranz
  
  
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  Plata / compensare ore suplimentare
  
  
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  Program de lucru flexibil
  
  
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  Teambuilding-uri / excursii
  
  
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  Petreceri/evenimente companie
  
  
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  Laptop
  
  
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  Fun / Relax Area
  
  
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  Tichete de masa
  
  
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  Tichete de vacanta