As
Loyalty & Digital Solutions Team Lead, you will lead the MOL Move loyalty program and contribute to MOL Romania’s digital transformation. You will work hands-on with Salesforce CRM and Marketing Cloud, customer segmentation, and personalization, translating business objectives into impactful loyalty initiatives and measurable results.
As a Loyalty & Digital Solutions Team Lead, you will be responsible for the following-

• Lead and develop the MOL Move loyalty program, driving customer engagement and value
• Work hands-on with Salesforce CRM & Marketing Cloud to support segmentation, personalization, and loyalty journeys
• Translate business and commercial objectives into CRM requirements and loyalty initiatives
• Collaborate closely with Digital Factory, Group teams, IT, Sales, and Marketing on CRM-related topics
• Challenge and advise stakeholders using data, insights, and CRM logic; Monitor loyalty KPIs and campaign performance, deriving actionable insights
• Lead and develop the loyalty team, ensuring focus, prioritization, and delivery
  

To be successful in the role, you should have-

• Experience leading or coordinating loyalty programs or CRM-driven initiatives
• 3–5 years of hands-on experience working with Salesforce CRM is must
• Solid understanding of customer segmentation, personalization, and CRM journeys; Ability to connect CRM activities to business KPIs and ROI
• Fluency in English (written and spoken)
• People management experience, managing direct reports or leading cross-functional teams
• Experience working in cross-functional environments; Strong communication, structured thinking, and leadership potential
  

Nice to have-

• Deeper exposure to Salesforce Marketing Cloud journeys or automation
• Experience with Power BI or data analysis tools
• Experience working with external partners or agencies
  

What Makes This Role Exciting-

• Ownership of a strategic loyalty program with visible business impact
• Opportunity to grow into a senior CRM / loyalty leadership role
• Strong collaboration with Group and Digital Factory teams
• Real influence on personalization and customer experience at scale
  

What is in it for you?
MOL fosters a collaborative work environment focused on people, customers and you`ll have the chance to work in one of the biggest and most dynamic companies in Romania.
You’ll work in a fast-paced, international environment and you`ll have the opportunity to leave your footprint on supporting business growth.
Additionally, We Offer-

• Great international work environment, supportive team
• Business exposure & career opportunities
• Our benefits package includes private medical subscription, meal tickets, significant sports subscription discount, MOL Move VIP level, fresh corner coffee, refreshments and fruits on the house
  

Employee Status
Regular- Indefinite
Job Level
Manager / Team Leader
Location
Romania-Bucuresti
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