Job Title: Manager – Delivery & After-Sales Service (C&I BESS)

Location: Romania

Role Overview

We are seeking an experienced and hands-on Manager – Delivery & After-Sales Service to lead the execution, commissioning, and lifecycle service management of Commercial & Industrial (C&I) Battery Energy Storage System (BESS) projects. This role is responsible for ensuring successful project delivery, customer satisfaction, operational performance, and long-term service excellence.

The ideal candidate combines strong project management capability, technical understanding of energy storage systems, and customer-focused service leadership.

Key Responsibilities

Project Delivery & Execution

• Lead end-to-end delivery of C&I BESS projects from handover through commissioning and closure
• Coordinate with engineering, procurement, site teams, and contractors to ensure timelines and quality standards are met
• Monitor project milestones, budgets, and risk mitigation
• Ensure compliance with safety, regulatory, and technical requirements
• Manage site readiness, installation oversight, and commissioning activities

After-Sales Service Management

• Establish and manage structured after-sales service processes
• Oversee maintenance planning, service scheduling, and issue resolution
• Lead troubleshooting efforts and coordinate technical support teams
• Manage warranty claims, service documentation, and customer communication
• Implement preventive and predictive maintenance strategies

Customer & Stakeholder Management

• Serve as the primary post-delivery customer interface
• Ensure high levels of customer satisfaction and long-term relationship building
• Handle escalations professionally and proactively
• Coordinate with internal teams to resolve service gaps

Operational Excellence

• Develop SOPs for delivery and service operations
• Track KPIs related to uptime, response time, and service quality
• Drive continuous improvement initiatives
• Support training of field technicians and service partners

Qualifications & Experience

• Bachelor’s degree in Electrical Engineering, Energy Systems, or related field
• 5+ years of experience in project delivery or service management in renewable energy, BESS, power systems, or industrial infrastructure
• Strong technical understanding of electrical systems and energy storage solutions
• Proven experience managing site teams and customer-facing operations
• Knowledge of safety and compliance standards

Key Skills

• Project planning and execution
• Technical troubleshooting
• Vendor and contractor coordination
• Customer relationship management
• Problem-solving
• Communication and leadership skills

Preferred Attributes

• Experience with C&I renewable energy or storage projects
• Familiarity with commissioning processes
• Service lifecycle management expertise
• Ability to work in fast-paced, multi-project environments

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