Founded in 1953, Jungheinrich ranks among the leading solutions providers for the intralogistics sector, with revenue of over €4 billion and more than 19,000 employees worldwide. Our goal is to be the No. 1 choice in intralogistics worldwide. The Group strategy is driven towards growing profitably and creating value sustainably.

As part of this strategy, a unique Global Business Services Center has been established in Brasov, in 2022, working together with all Jungheinrich entities worldwide, providing support in their day-to-day operations.

We are a young organization, in full grow, and we are proud to say that we already proved our capabilities – all our internal customers are very satisfied with the way we work, and our people created strong relationship that makes the team function at its best.

Key responsibilities:

• Ensure the reliable day-to-day operation and administration of marketing and CX platforms (e.g., Marketo, OneTrust, Qualtrics);
• Manage user lifecycle processes, including account provisioning, access rights, and role-based permissions in accordance with governance policies;
• Execute and oversee data and list uploads across marketing automation and survey platforms, ensuring accuracy and completeness;
• Perform data validation activities in Qualtrics, including quality assurance and consistency checks;
• Extract, analyze, and provide data sets to support reporting, operational monitoring, and issue resolution;
• Develop and maintain recurring operational reports, including system usage metrics, data quality indicators, and error tracking;
• Identify, investigate, and resolve system-related issues, ensuring minimal disruption to business operations;
• Serve as the first point of contact for internal user support, ensuring timely and effective resolution of inquiries and incidents;
• Develop, document, and maintain standard operating procedures, user guidelines, and knowledge base materials.

Therefore, a successful candidate would have:

• Proven experience in marketing operations, customer experience (CX) operations, or system administration within a marketing technology environment;
• Experience with additional platforms such as HubSpot, Salesforce, or Medallia;
• Strong understanding of data management principles, including data quality, validation, and governance;
• Experience in generating operational reports and performing data analysis to support business decisions;
• Demonstrated ability to troubleshoot technical and operational issues in a structured and efficient manner;
• Strong organizational skills with high attention to detail and accuracy;
• Excellent communication skills and a service-oriented approach to stakeholder engagement;
• Basic proficiency in data querying (e.g., SQL) and reporting tools;
• Familiarity with data privacy, consent management, and regulatory compliance frameworks.

In case we will agree to start working together, you will find here:

• A great team, supporting newcomers to adapt fast and to achieve professional excellence very quickly;
• Excellent working set-up, with flexible schedule and hybrid program, allowing you to maintain a balanced life-work style;
• Professional development opportunities through quality training, constant guidance, and support;
• An attractive compensation package adapted to the market conditions;
• Friendly and cozy work environment.

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