Job Objective
 

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• Complaint Management related data analysis;
  
• Identification of AI opportunities (low-code, no-code) to increase efficiency and quality of the execution of the Complaint Management process;
  
• Case Coordination of Customer complaints;
  
• Regular exchange with headquarters;
  
• Monitoring, follow-up of Complaint Process Performance of B.Braun country organizations and Investigation Sites.
   
  

Tasks And Responsibilities
 

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• Analysis of process performance data;
  
• Follow up with process participants to ensure high level of process performance;
  
• Identification of low-code / no-code AI opportunities to improve process performance;
  
• Development and implementation of low-code / no-code AI opportunities to improve process performance;
  
• Case Coordination of customer complaints according to process;
  
• IMDRF coding of customer complaints according to process;
  
• Support Vigilance and PMS with data analysis and development and implementation of AI opportunities.
  
• Assure lessons-learned procedures;
  
• Safeguarding/Adherence of Compliance Regulation “Code of Conduct“.
   
  

Professional Competencies / Ideal Candidate
 

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• Experience in data analysis, process improvement, or quality management, ideally within a regulated industry (medical devices, pharma, healthcare, or similar). Previous internship, project, or 1 year of relevant work experience is an advantage;
  
• Bachelor’s degree in a scientific, technical, or medical field (e.g., Biomedical Engineering, Life Sciences, IT, Quality Management, or similar);
  
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, data visualization);
  
• Experience working with databases (SQL, Access, or similar) and/or low-code/no-code platforms (e.g., Power Apps, Power Automate, UiPath);
  
• Demonstrated interest or experience in identifying and implementing automation or AI-driven process improvements (even at a basic level);
  
• Practical experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate);
  
• Exposure to scripting or automation tools (Python, RPA, etc.) is a plus but not mandatory.
  
• Customer-focused, results-driven, and proactive learner with strong communication, collaboration, and adaptability.
  
• Works independently and inclusively, with a structured and goal-oriented mindset.
  
• English - advanced level (written and spoken)
  
• German - intermediate level (is an advantage)
  
• Willing to travel internationally.
   
  

Benefits
 

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• Fixed-term contract for one (1) year;
  
• Annual performance bonus;
  
• Work from home most of the time (80%) – Office work takes place in Sânandrei, Timis County;
  
• Meal tickets;
  
• Health subscription (free or discounted medical services);
  
• 7 Card subscription;
  
• A premium for family events, according to the Collective Labor Agreement;
  
• Partial settlement costs for the purchase of eyeglasses;
  
• Free coffee and dynamic work atmosphere.
  

Benefits

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  Performance bonus
  
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  Medical subscription
  
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  Dental subscription
  
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  Extra days off
  
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  Flexible work schedule
  
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  Meal vouchers