Administers and manages SCOR's Microsoft Exchange and Office 365 messaging platforms to ensure security, compliance, and availability.

o    Administration and operation of Microsoft Exchange and Exchange Online messaging environments
o    Responsible for implementing and maintaining workload identities for Azure Communications Services
o    Administration, operation and troubleshooting messaging protocols and APIs utilized (including but not limited to)
       ?    SMTP/POP/IMAP
       ?    Graph API
       ?   Azure Communications Services
o    Provides second level of support for all Microsoft 365 and Entra ID issues
o    Responsible for ensuring least privilege access controls are properly implemented for accessing Microsoft cloud environment utilizing the Priviliged Identity Management (PIM) tool
o    Maintains email hygiene block and allow list processes
o    Investigation and diagnosis of mail flow issues within Microsoft Exchange Online, Microsoft Exchange and Proofpoint systems
o    Identify and ensure that interim IT solutions are provided so that the business continues to operate efficiently even if technical issues are encountered with standard processes.
o    Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Commodities/Account management processes and procedures and system support documentation.
o    Support and participate in global IT projects as defined by the project team including testing, user acceptance testing and to provide regular up-dates on status of projects.
o    Organize and provide training of SCOR Users on Microsoft messaging systems as required
o    Contribute and represent the IT Commodities team on SCOR internal social media platforms.
 

Experience: 
o    Advanced level of expertise on platforms
     ?    Microsoft Exchange Online
     ?    Microsoft Exchange
     ?    Microsoft Entra ID (Azure Active Directory)
o    Intermediate level of expertise on platforms
     ?    Microsoft Teams
     ?    SharePoint Online/OneDrive for Business
     ?    Active Directory
o    Advanced understanding of Role Based Access Control (RBAC) 
o    Profound IT knowledge and troubleshooting skills
o    Experience in project management

Personal Competencies:
o    Essential: Service oriented IT Support skills including upper Management level support. Understands the customer needs and offers solutions in line with the SCOR company guidelines.
o    Takes ownership of various IT Service requests such as incidents/requests/changes/problems
o    Appropriate communication skills to the management, colleagues and end users.

o    Global Team player.
o    Is willing to work off hours if required in order to support case.

Digital Competencies:
o    Essential: Good understanding of IT systems and business process flows.
o    Strong competency in computer systems in a Microsoft (Current Windows Operating systems and Office applications, Windows management tools) based environment including basic skills in back office administration systems.
o    Experience with ITSM tool ServiceNow preferred.
o    Strong competency with market leading mobile communication devices.
o    Experience in design and specification of IT systems or process flows.

Required Education 
o    Profound IT Knowledge
o    Certified by an acknowledged Information Technology education provider.

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