Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What You'll Be Doing

• Provide Level 2 technical support for Microsoft Power Platform services, including Power Apps, Power Automate, Power BI, and Power Virtual Agents (Copilot Studio).
• Investigate and resolve complex incidents and service requests escalated from Level 1 within agreed service level agreements (SLAs).
• Troubleshoot issues across applications, workflows, connectors, integrations, and data sources within the Power Platform ecosystem.
• Perform root cause analysis and implement corrective and preventative actions to improve platform stability and service quality.
• Support the deployment, configuration, and lifecycle management of Power Platform environments and solutions.
• Assist with solution packaging, releases, and environment promotion processes across development, test, and production environments.
• Manage and troubleshoot integrations with Dataverse, SharePoint, SQL databases, APIs, and other enterprise data sources.
• Monitor platform health, usage, performance, and service metrics using Power Platform administration tools.
• Support governance and compliance controls, including Data Loss Prevention (DLP) policies, environment security, and role-based access management.
• Provide guidance and troubleshooting support to citizen developers and business users, promoting best practices for low-code development.
• Maintain technical documentation, runbooks, and knowledge base articles to support operational processes.
• Collaborate with Microsoft 365, security, identity, and integration teams to ensure reliable and secure platform operations.
• Support change and release management processes aligned with ITIL best practices.
• Provide mentoring and knowledge sharing to Level 1 support engineers.
• Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents.
  

What You'll Bring Along

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum 3-5 years of experience supporting Microsoft Power Platform or related Microsoft cloud technologies in enterprise environments.
• Hands-on experience with Power Apps (Canvas and Model-driven apps), Power Automate flows, and Power BI datasets and reports in production environments.
• Experience troubleshooting Power BI gateways, dataset refresh issues, and report performance.
• Strong knowledge of Dataverse administration, data troubleshooting, and environment management.
• Experience working with Power Platform connectors and integrations, including SharePoint, SQL, Microsoft Graph, and REST APIs.
• Understanding of Power Platform governance and security, including DLP policies, environment roles, permissions, and monitoring via Power Platform Admin Center.
• Familiarity with identity and access management, particularly Entra ID (Azure AD) integration.
• Experience working in service desk, managed services, or enterprise support environments, including incident, problem, and change management processes.
• Strong analytical and troubleshooting skills across applications, automation workflows, and data integrations.
• Ability to work effectively with both technical teams and business users, supporting citizen developer solutions.
• Relevant certifications such as Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), Power Platform App Maker Associate (PL-100), or Power Platform Developer Associate (PL-400) are desirable.
• Additional certifications such as MS-900 (Microsoft 365 Fundamentals) or ITIL Foundation are advantageous.
• Basic PowerShell or scripting knowledge for platform administration is a plus.
• Excellent command of both spoken and written English and German.
  

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