Responsibilities

• Expertise in implementation, customization, and configuration, setting up environments, CI-CD pipelines for deployment through Azure DevOps & implementing complex security requirements.

• L3 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems

- Investigate and resolve escalated technical issues related to Microsoft Power Platform, including Power automation, User Management, Environment Management, Platform Administration & monitoring

- Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs

-Develop and maintain an in-depth understanding of Power Platform applications, architecture, and integration points.

- Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues

- Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends

- Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles. 

- Share expertise and best practices with the support team to improve overall competency and efficiency. 

- Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution.

- Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives

- Ensure that all changes adhere to established change management processes and compliance requirements 

- Provide ongoing support and guidance to users on complex system configurations and customizations.

Qualifications

·     Is able to give guidance to internal and external team members

·     Acting as functional and technical lead in her/his area of competence

·     Functional management of team members in his/her area of competence

·     Is able to define Standard operation procedures in alignment with client to improve operational stability

Language requirements:

·     German, at least B2, better C1

Certifications

·     MB-200 - Microsoft Power Platform + Dynamics 365 Core

·     MB-400: Microsoft Power Apps + Dynamics 365 Developer

·     MB-600/PL 600: Microsoft Dynamics 365 + Power Platform Solution Architect

·     8-10 years of Power Platform/Dynamics Development Experience

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