What you will do:
Incident and Problem Management :

• Resolve P2 (High), P3 (Medium) and P4 (Low) incidents efficiently to minimize business impact.
• Mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

Change Management :

• Execute standard and normal (low and moderate) changes, ensuring minimal disruption to operations.
• Define and prepare a Detailed Intervention Plan (DIP), ensuring strict adherence to change management protocols and production processes.
• Implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• Continuously update and maintain technical documentation, including Operational Documents, to reflect accurate and current configurations.

Build and Go to run:

• Execute production-related tasks, including:
• Inventory updates
• Monitoring setup
• Backups
• Regular maintenance
• Automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

Documentation and Training :

• Maintain and update assets in the Configuration Management Database (CMDB) to ensure accurate tracking and lifecycle management.
• Update operational procedures, ensuring they reflect current best practices and meet organizational standards.

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.
GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.
At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience, take on exciting challenges, and shape the path that suits you. Join us and be part of the adventure of our century!
Desired education, expertise, and skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• At least 2 years of technical experience in network and security operations in a complex infrastructure context.
• General knowledge of networks and security infrastructures
• Cisco LAN/Wi-Fi technologies
• DNS/DHCP technologies
• Firewall security (Palo Alto, Fortinet)
• F5
• Cisco SD-WAN technologies
• Zscaler technologies
• AWS/Azure Cloud native network/security services
• WAN : BGP, OSPF, VPC routing with the internet
• Network tools : Monitoring and log collection (Spectrum, Splunk, Netscout)
• Automation (Ansible, AWS API Gateway, AWS Lambda)
• ITIL standards
• ITSM : Service Now
• Team collaboration
• Structured and rigorous work approach
• Initiative-taking and proactivity
• Flexibility and adaptability to workload constraints
• Ability to work autonomously to find solutions
• Proficiency in spoken and written English and French is essential (Level B1)

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.