Role and Responsibilities
The main roles and responsibilities of this position include:

• Ownership of support calls via ServiceNow;
• Provide regular updates to both the customer and the Service Desk of open events;
• Ensure effective and rapid response to Major Incidents;
• Maintain an in-depth knowledge of industry standards relevant to the role;
• To adhere to all company policies and processes as communicated by line management in order to maintain corporate ISO accreditation levels;
• To obtain and maintain technical accreditations as required by management in accordance with the guidelines provided by manufactures and software vendors;
• Advanced troubleshooting of customer environments;
• Performance monitoring;
• Maintenance, administration and configuration of network devices such as Routers, Switches, Firewalls;
• Meticulous approach, effective written and oral communicator.

Skills, Knowledge and Experience

• Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff;
• Identify the work required and organise, facilitate and / or perform the work with only limited guidance from line management;
• Good analytical skills, structured and methodical approach;
• Highly organise, with the ability to plan ahead for short to medium term objectives;
• Routing, Switching, Security on enterprise class devices;
• Cisco Certifications are a plus (CCNA, CCNP);
• Cisco routing and switching skills and knowledge.

Preferred Skills

• Graduate or equivalent experience;
• Appropriate professional qualifications;
• Additional skills in technologies interacting with the network equipment are a plus (storage, operating systems, virtualisation);
• Excellent communications skills, both oral and written.

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.
• Monthly benefits package:
  • Fixed benefits:
    • Private medical subscription
    • Work from home allowance
    • Transportation allowance
    • Easter/Christmas bonus
    • Free Bookster corporate library subscription
  • Flexible benefits:
    • Meal tickets
    • Vacation & cultural vouchers
    • Retail vouchers (eMAG, IKEA)