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The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Cerinte

Experience in the hospitality industry—either working directly in hotels, restaurants, or leisure, or providing services/software to hospitality operators.
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Strong passion for delivering high-quality customer service, with excellent analytical, problem-solving, and process improvement skills.
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Ability to plan, prioritize, and manage multiple projects simultaneously while quickly learning new applications and technologies, including AI.
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Effective communicator with the ability to work independently and collaboratively, both face-to-face and virtually.

Responsabilitati

Onboard new customers, primarily from the hospitality industry and other small to mid-sized businesses, while managing project portfolios to ensure successful and timely completion.
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Build and nurture professional, trust-based relationships with clients, consistently delivering proactive, 5-star service demonstrated by valuable customer feedback.
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Develop and maintain comprehensive documentation to support training and implementation efforts, ensuring smooth project execution and timely support.
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Commit to continuous personal learning and drive process improvements to enhance service quality and adapt to evolving customer needs

Alte informatii

An Onboarding Consultant is a trusted adviser to our customers, supporting them through the full software implementation cycle. You’ll complete system configuration, data migrations, training, and provide guidance to ensure our customers successfully adopt and embed our software into their business.
You will manage multiple customers simultaneously, ensuring projects are delivered on time and customers have a smooth and positive onboarding experience. Customer satisfaction is key – you will be measured on how happy your customers are with their implementation journey.
You will need excellent communication skills, with the ability to adapt your approach to a variety of customers, often in the hospitality sector (including hotels, restaurants, and leisure businesses). Experience working with hospitality operators, understanding their workflows, and appreciating their service-driven culture will be highly advantageous.