About Olala!
Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.
Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.
Operations Coordinator: Apart hotel
Responsibilities

• Coordinate the daily housekeeping and maintenance operations, including staff scheduling, random inspections, and ensuring compliance with quality standards.
• Oversee the guest experience and coordinate with the Call Center regarding guest requests, support tickets, and operational incidents.
• Manage inventory, including stock control, replenishment, and audits, while coordinating with external suppliers to meet operational needs.
• Monitor OTA (Online Travel Agency) reviews and implement/report corrective actions in response to negative guest feedback.
• Lead and coordinate the operations team, with a strong focus on safety, efficiency, and continuous process improvement.
• Prepare weekly and monthly operational reports and perform other administrative and operational tasks as required by daily business needs.
  

Experience

• 2–3 years of experience in hospitality operations, property management, or a similar operational role.
  

Qualifications & Skills

• Fluent in both English and Romanian, with excellent written and verbal communication skills.
• Proven experience coordinating or supervising teams while fostering a positive and productive work environment.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills, with a customer-focused mindset and the ability to handle guest incidents and complaints professionally and empathetically.
• Availability to work weekends and flexible shifts based on operational requirements.
• Willingness to travel frequently between properties within the portfolio.
• Ability to thrive in a dynamic environment with rapidly changing priorities.
• Availability to respond outside standard working hours when necessary, including urgent guest, maintenance, or operational issues.
  

Diversity and Sustainability
At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.
We look forward to receiving your application!
For more information about Olala! visit Olala.com and to keep up to date with Olala! news, follow us on LinkedIn and Instagram!
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