🎯 About the Role
As Operations Coordinator, you will act as the operational right hand to the Operations Manager, supporting the delivery, performance monitoring, and governance of a large-scale contact centre project.
You will coordinate Team Managers and Team Captains, ensuring operational standards, productivity targets, and service quality expectations are consistently achieved. The role combines operational performance management, leadership support, client interaction, and continuous improvement responsibilities.
🛠 WHAT YOU’LL OWN (day-to-day)
Monitor operational performance and KPIs
Track productivity, quality, adherence, service levels, and customer experience metrics, identifying risks and improvement opportunities.
Drive reporting and performance governance
Prepare, analyse, and validate daily, weekly, and monthly performance reports while ensuring accuracy and clarity of operational data.
Support client relationship and operational reviews
Participate in internal and client meetings, performance reviews, and governance discussions, ensuring transparent and proactive communication.
Support workforce and operational planning
Assist with staffing coordination, break planning oversight, and ensuring operational coverage across all service channels.
Support recruitment, onboarding, and leadership development
Collaborate in hiring processes, onboarding activities, and performance development initiatives for Team Managers, Team Captains, and operational teams.
Ensure compliance with procedures and service standards
Maintain operational governance by ensuring company policies, client requirements, and internal procedures are consistently followed.
Provide operational continuity and leadership support
Support the Operations Manager with project ownership responsibilities and ensure operational stability during periods of absence or high operational demand
🎁 What We Offer
- Meal vouchers (35 RON/working day)
- Private medical insurance after 3 months
- Paid training & continuous learning opportunities
- Career progression opportunities toward Operations Management roles
- Modern office space in central Bucharest with hybrid flexibility
- Recognition programmes & team events
Working in shifts covering the timeframe:
Monday to Friday, between 10:00 and 22:00 (8 hours shift + 1 hour total breaks)
Saturday between 11:00 and 21:00
Sunday between 12:00 and 21:00
Working Mode:
Hybrid – with flexibility to work from the office when needed
🚀 WHY JOIN US
At Ascensos you’ll work in a high-impact operational leadership support role with strong visibility across the business. We empower our people to take ownership, contribute ideas, and actively shape operational excellence across global projects.
With a people-first culture, strong development opportunities, and clear career progression pathways, this is the place to grow your operational leadership career while making a meaningful impact every day.
Looking forward to having you in #theAteam!