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Companie
:
HRS Romania
Functia Jobului
:
Management & business development
Industrie
:
IT si telecomunicatii
Locatie
:
Tip job
:
Program Full Time
Nivel experienta
:
Senior
Descriere:
Core Responsibilities
- Leadership: Hire, mentor, and scale a support organization (50+ agents), establishing a strong leadership layer and clear team structure.
- Strategy: Define the global support roadmap, set KPIs, and leverage data analytics to drive operational efficiency and business growth.
- Infrastructure: Select and implement the tech stack (CRM, Ticketing, Knowledge Base) and design scalable workflows and escalation paths.
- Customer Excellence: Design the end-to-end B2B customer journey, ensuring speed, consistency, and a "customer-first" organizational culture.
- Collaboration: Partner with HR, Finance, and Legal to manage budgeting, compliance, and aggressive hiring targets.
Only eligible candidates will be contacted within two weeks; all information will be treated as strictly confidential.
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
- Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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