Kindly send your CVs in English by 30 th of January 2026.
About You

• English skills - advanced
• Spanish skills - medium/advanced
• Casino game knowledge needed (previous Dealer experience, online or landbased)
• At least 1 year experience in Ezugi with > 50% game types known (GK)
• Good PC Skills (Excel, Power Point)
• Strong knowledge of organizational development and process optimization
• Good analysis and synthesis skills, attention to details, problem solving capacity
• Knowledge of professional development processes
• Learning ability – selecting and using learning/training methods and procedures fit for situations when they teach or learn new things
• Good communication skills, active listening and summarizing skills
• Ability to learn and develop professionally
• Time management and organizational skills, able to meet deadlines
• High responsiveness to professional demands
• Ability to efficiently manage multiple tasks
• Excellent teamwork skills
• Professional integrity (impartial professional attitude, ethical profile)
  

About The Role

• Increasing organizational efficiency by studying organizational structures, methods, systems and procedures, and supporting organizational development by coordinating training activities for company personnel
• Communicating with managers to ascertain their requirements
• Team task resolution
• Ensuring good implementation of operational procedures and provide ongoing support
• Having detailed knowledge of procedures and manuals as well as operational structure and processes
• Adhering to set quality standards; responsible for maintaining product integrity and quality of service provided by the company
• Maintaining up-to-date documentation related to procedures and manuals and creating new procedures as needed
• Monitoring performance of local studio staff (pit bosses, trainers, dealers, shufflers) and external partner studios; creating and submitting reports containing suggestions for performance improvement
• Supporting monthly meetings with local operations and external studios and ensure ongoing communication with designated individuals to maintain product quality across locations
• Planning, delivering and evaluating training programs for operational employees (pitbosses, trainers, dealers, shufflers) in accordance with the company's needs and objectives
• Setting the goals and objectives of training and/or presentations, and choosing appropriate training methods
• Traveling to client’s premises, as required
• Reporting to direct manager any irregularities observed in any of the locations (local or external)
• Work schedule - 2 shifts: 9:00 - 17:00 / 10:00 - 18:00; 14:00 - 22:00;
  

Recruitment Process

• HR Interview
• Technical Interview with selected candidates
• Offer

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