About Olala!
Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.
Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.
Your role
We are looking for an Operations Specialist to oversee the daily operations of our properties, ensuring the highest standards of cleanliness, maintenance, and guest satisfaction. This role plays a key part in coordinating on-site teams and service providers to deliver smooth, efficient, and high-quality operations.
Your Journey

• Manage housekeeping and maintenance operations, ensuring schedules are followed and performance meets quality standards for all properties in the location.
• Perform regular cleaning and maintenance inspections to ensure quality standards are met in the different outlets.
• Supervise guest experience follow-up, ensuring communication protocols are met and incidents are resolved promptly.
• Coordinate with the Contact Center to track guest requests, tickets, and operational updates.
• Manage stock levels by monitoring inventories, restocking supplies, and conducting periodic audits.
• Coordinate with external service providers, attend site visits, and collect quotes to support operational needs.
• Provide clear leadership to ensure a safe and efficient work environment, while cultivating a positive and motivated team.
• Oversee the accuracy and updating of local information, maps, and guest materials.
• Support administrative tasks related to reporting, documentation, scheduling and provide support in all tasks as needed
• Take ownership of other duties as needed to support daily operational requirements.
  

For us, every day is filled with purpose.
What Do You Bring To Your Trip

• 2–3 years of experience in hospitality operations, property management, or a similar role.
• Advanced proficiency in English and Romanian (both written and spoken).
• Proven experience in team coordination or supervision, fostering a positive and productive work environment.
• Strong organizational and problem-solving skills, with the ability to handle multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills, with a customer-focused attitude and the ability to manage guest incidents or complaints with professionalism and empathy.
• High attention to detail and commitment to maintaining quality and service standards.
  

Diversity and Sustainability
At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.
We look forward to receiving your application!
For more information about Olala! visit www.olalahomes and to keep up to date with Olala! news, follow us on LinkedIn and Instagram!
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