An exciting opportunity to join our client's team, in a visionary organisation that combines human potential with technology to generate authentic innovation. We are looking for a Call Center Operator to join this organisation.

Main objectives

It ensures the taking over and management of customer/patient requests, provides operational support, appointment registrations and facilitates communication with other departments, respecting internal procedures and quality standards.

Responsibilities

• Take phone calls and manage email requests.
• Register, modify and confirm appointments.
• Provides accurate and relevant information on procedures, locations, staff schedules, and other frequently asked questions.
• Transmits and verifies patient/client data in internal systems.
• Collaborates with colleagues from other departments to solve complex requests.
• Maintains and complies with quality and confidentiality standards in communication with customers/patients.
• Report discrepancies or operational issues to the team leader.

Requirements

• Knowledge of the organisation's services and procedures.
• Correct use of internal applications and tools used to manage calls and recordings.
• Familiarity with internal work procedures and escalation flows.

What you will find with this job

If you enjoy communicating, helping people, and working in a dynamic environment, this position is for you! We are looking for an organised, empathetic and detail-oriented person who will provide support to our customers and contribute to the smooth running of daily activities. You will be part of a professional team, in a friendly environment, where initiative and willingness to learn are appreciated. Your role will be essential in ensuring a positive experience for each customer and maintaining the company's high quality standards.

What is RSight®

RSight® is a next-generation recruitment solution, committed to the values of fairness, transparency, and human-centric hiring. RSight® aims to redefine recruitment-putting people and potential at the heart of every opportunity.

Equal opportunity employer

RSight® is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.

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