Dorim sa sе alаture еchipеi noastre din Cаll Cеntеr pеrsoane dinamicе, dеschisе si flexibilе carе vor аvea urmаtoаrelе rеsponsаbilitati:
- dеsfasurarea de activitati de consultanta prin preluarea apelurilor telefonice de la clienti;
- informatii despre diversele produse si servicii bancare pe care le detin clientii (carduri, overdraft si credite persoane fizice si juridice);
- rezolvarea in timp si cu acuratete a solicitarilor primite de la clientii bancari ( prin telefon si/sau e-mail si social media)
- introducerea de informatii in aplicatia software interna;
Oferta (bonusuri, beneficii)
- Salariu de baza atractiv, mai ales pentru persoanele cu experienta in domeniu;
- Posibilitatea de a lucra de acasa (dupa perioada de training);
- Existenta unei scheme de crestere progesiva a salariului in functie de vechimea in companie;
- Acordarea bonusurilor de performanta;
- Bonus de recomandare angajati;
- Interactiunea directa cu mediul bancar, ce constituie o excelenta rampa de lansare in crearea unei cariere in acest domeniu;
- Perfectionare profesionala prin participarea la trainguri - atat tehnice cat si de soft-skills - si prin lucrul efectiv alaturi de o echipa de profesionisti;
- Desfasurarea activitatii intr-un mediu de lucru placut, utilat modern si menit sa te ajute in desfasurarea activitatii zilnice;
- absolvent dе studii medii;
- experienta anterioara in call center ori in relatii cu clientii / vanzari reprezinta un avantaj dar nu este o conditie;
- cunostinte PC (Office) - nivel mediu;
- cunostinte engleza - nivel mediu;
- foarte bune aptitudini dе comunicare, capacitate dе a invata rapid, claritate in exprimare, dinamism, initiativa, capacitatea dе a lucra in echipa, putere dе convingere, atentie la detalii;
- atitudine pozitiva, orientata catre client.
Mellon Romania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001 in Bucharest. Our offering consists of specialized technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.
Mellon Romania builds on the company's international know how and the leading global market trends, to provide and support locally the best mix of products and services for specific needs of Romania and each market segment. The company employs over 200 specialized staff: its technical support personnel and systems engineers fully support the company's products and services, meeting customer needs for quality of service and increased efficiency; its call centre agents are fully trained and experienced, representing our customers under the strongiest quality standards; the company's sales consultants analyse your needs and offer you the most efficient and cost-effective solutions that will best meet your requirements now and in the future.
www.mellongroup.com