About IDEMIA Secure TransactionsIDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.PurposeEnsure the protection of IDEMIA sites by safeguarding operations, employees, material assets and IDEMIA information.Key MissionsEnsure the implementation of policies, processes and governance related to the protection of people, property and information on the sites within its perimeterCoordinate actions between site security, security service providers and other functionsMonitor and anticipate current and future threats to the entity's interestsEnsure anticipation, prevention and protection of employees and propertyCarry out a security/malicious acts risk analysis within his/her area of responsibility, and put in place relevant action planEnsure detection and reaction in the fight against malicious actsEnsure compliance with relevant national and international regulationsOrganize regular individual and group awareness-raising sessions on security risks, malicious acts and protective measuresContribute to incidents management and reporting in compliance with IDEMIA procedures and applicable legislationContribute to crisis management carried out within scopeCoordinate certifications/approvals for the siteEstablish and maintain partnership and coordination relations with relevant local authorities in charge of security issues, security professionalsHandles some of the activities, under guidanceProfile & Other InformationSoft Skills:Exemplary customer service skills.Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.);Strong self-motivation and the ability to work unsupervised.To work under pressure and be solid problem-solver. Friendly and professional demeanor. Excellent communication, organizational and interpersonal skills;Ability to work calmly under pressure whilst dealing with multiple issues. Familiarly with ticketing systems, ITIL practices;Ability to manage multiple tasks and prioritize requests;Basic knowledge of operating systems and office application;Understanding of using security applications is an advantage.Languages: English full professional capacity. French is an advantage. Experience required:Previous experience in customer support, data operations, service desk is an advantage. About IDEMIA Secure TransactionsIDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience. Show more Show less