Why This Role Matters

In this role, you'll oversee customer orders from start to finish—making sure everything flows smoothly, from the initial request to final delivery. You'll coordinate with internal teams and external partners, helping to manage timelines, keep everyone informed, and ensure customer satisfaction every step of the way.

Whether it’s a simple request or a more complex delivery, you'll be the main point of contact, providing updates, solving problems, and ensuring our high standards are met.

What You’ll Be Doing

Coordinating the Delivery Process

• Manage and oversee the progress of customer orders
• Collaborate with internal teams and partners to keep things moving
• Monitor progress and make sure everything stays on track
• Contribute to improvements in the way we deliver services

Working with Customers

• Validate order details and confirm requirements with customers
• Stay in touch with all stakeholders during the process
• Keep customers updated on progress and proactively manage expectations
• Handle any issues that arise and ensure a smooth resolution
• Ensure a positive experience and high satisfaction throughout the process

Supporting Project Delivery

• Support planning and timelines for delivery success
• Provide updates to internal teams and help set realistic expectations
• Work with both internal teams and customers to manage priorities

Partner Coordination

• Help manage the activities of external service providers
• Follow up on service readiness and any early challenges
• Support quality assurance and smooth handover

Sharing Knowledge & Mentoring

• Share your experience with new team members
• Contribute ideas for process improvements

What We’re Looking For

• Fluent in English and German (spoken & written)
• Great communication and interpersonal skills
• Strong organizational skills and attention to detail
• Customer-first mindset with a proactive approach
• Able to manage several tasks and priorities calmly
• Positive, collaborative team spirit
• Confidence to work independently when needed
• A desire to grow and contribute to a global team

Benefits for working with us:

· Competitive salary with attractive set of social benefits:

- Private Pension Plan;

- Monthly Benefit budget;

- Medical insurance;

- Life insurance;

· Christmas bonus;

· Childbirth allowance;

· Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

· Personal development in a multinational working environment through nice extracurricular activities with the team;

· Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

· Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

· Extra annual leave days depending on tenure within Wipro;

· BOOKSTER opportunities;

· Nice designed and central business office;

· Fruits, coffee and tea on the house;

· Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;

· Employee Assistance program;

· Employee Referral Program with attractive incentive schemes

· The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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