As an Order Management Specialist, you will be responsible for managing the customer/partner backlog, ensuring timely order delivery within agreed SLAs, and providing backlog analysis and reports.

You will handle claims, exceptions, and special requests, ensure orders are invoiced and closed, minimize financial disputes, and maximize revenue through collaboration.

You will act as the primary contact for customer inquiries on order status, offer guidance on order management, and interface with internal teams to provide status updates and support with coaching and training.

Objectives

Manage customer/partner backlog, ensure timely order delivery within agreed SLAs, provide backlog analysis and reports, handle claims, exceptions, and special requests, ensure orders are invoiced and closed, minimize financial disputes, maximize revenue through collaboration.

What you would do & responsibilities

• Manage customer/partner backlog
• Provide backlog analysis and reports
• Handle claims, exceptions, and special requests
• Ensure orders are invoiced and closed
• Minimize financial disputes
• Maximize revenue through collaboration
• Act as the primary contact for customer inquiries on order status
• Offer guidance on order management
• Interface with internal teams
• Provide status updates and support internal teams with coaching and training

Qualification/Certification requirements

• Apply intermediate subject matter knowledge to solve common business issues.
• Work on moderately complex problems and projects.
• Exercise independent judgment within established practices and procedures.
• Provide analysis of information and limited project direction as a team member.
• Follow established guidelines and interpret policies.
• Evaluate unique situations and make recommendations.
• Hold a first level university degree or equivalent experience.
• Typically 2-4 years of relevant experience in related fields.
• Relevant fields include supply chain, customer service, procurement, and financial management.
• Act as an informed team member in business related tasks.
• Good communication
• Nice attitude
• Determination

What our client is offering

• Home office/hybrid home office opportunities
• Meal tickets: 15 RON/day
• Holiday: 22 business days
• Medicover medical subscription
• Access to highly skilled experts to bring you the latest in learning and development with training in leadership, technical and personal development.
• A flexible working environment.
• A competitive remuneration and attractive benefits.
• Opportunity to work with Top Clients on important projects;
• Continuous learning and improvement activities;
• Dynamic, international working environment.

Equal Opportunity Employer

RSight® is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.

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