This job is available in a full remote model.

Are you passionate about making things happen, staying organized, and building strong customer relationships? At Wipro Romania, we're looking for a proactive and communicative Order Management Associate to ensure smooth and successful delivery of services to our global clients.

Since 2007, Wipro Romania has been a key part of Wipro’s global presence, offering innovative solutions to clients across industries. Join a diverse team where your contribution truly makes a difference.

What You’ll Be Doing

Coordinating the Delivery Process

• Manage and oversee the progress of customer orders (Telecommunication products)
• Collaborate with internal teams and partners to keep things moving
• Monitor progress and make sure everything stays on track
• Contribute to improvements in the way we deliver services

Working with Customers

• Validate order details and confirm requirements with customers
• Stay in touch with all stakeholders during the process
• Keep customers updated on progress and proactively manage expectations
• Handle any issues that arise and ensure a smooth resolution
• Ensure a positive experience and high satisfaction throughout the process

Supporting Project Delivery

• Support planning and timelines for delivery success
• Provide updates to internal teams and help set realistic expectations
• Work with both internal teams and customers to manage priorities

Partner Coordination

• Help manage the activities of external service providers
• Follow up on service readiness and any early challenges
• Support quality assurance and smooth handover

Sharing Knowledge & Mentoring

• Share your experience with new team members
• Contribute ideas for process improvements

What We’re Looking For

• Fluent in English and French (spoken & written)
• Great communication and interpersonal skills
• Strong organizational skills and attention to detail
• Customer-first mindset with a proactive approach
• Able to manage several tasks and priorities calmly
• Positive, collaborative team spirit
• Confidence to work independently when needed

A desire to grow and contribute to a global team

What we will offer you:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Record & recognition scheme ( both non-monetary and monetary options)
• Monthly subscription @ Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

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