We’re looking for an Order Management Specialist with Italian language skills and strong customer interaction abilities to take ownership of the end-to-end order management process.

Employer's offer:

• Net salary: 5900 RON;
• Meal tickets;
• Private medical subscription;
• Paid leave: 24 days/year.

📌 Hybrid Role (2 days/week at the office) - Pipera Metro Station

Schedule: 10 am – 7 pm

Responsibilities:

• Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need;
• Confirm order is processed to customer for manual orders (where applicable);
• Provide backlog analysis and summary report to customer and account team when required, in due time and with accurate information, as per the received requests;
• Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests;
• Coordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task;
• Ensures all orders are invoiced and closed in the systems.

Expectations:

• Proficiency in English at C1 level and Italian at a minimum of B2 level;
• Medium excel knowledge;
• Bachelor’s degree;
• Experience in customer interaction and attention to detail;
• Time management and ability to prioritize in high-volume environments.

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