📌 Hiring Now: Order Management Specialist (English + Italian or Spanish)

💼 Hybrid Role | 🍽️ Meal Tickets | 💰 5900 RON Net

• Schedule: 10 am – 7 pm
• 2 days/wk in the office
• Excel medium
• English C2; Italian or Spanish B2

Join a dynamic, multicultural team as an Order Management Specialist, supporting employer’s customers and partners across Europe. This role is perfect for someone who enjoys operational excellence, customer interaction, and working with complex processes in a fast‑paced environment.

🌟 What You’ll Do

As a key member of the Operations team, you will:

Order Processing & Analysis

• Review and approve supplies order requests based on internal guidelines.
• Process manual orders in the internal portal and ensure timely follow‑up.
• Analyze additional supply requests (lifespan recalculations, impressions forecast, shipment history).
• Investigate reasons for extra orders (technical issues, stock levels, production increases).
• Monitor and control over‑shipments according to business targets.
• Analyze monthly consumables usage to support accurate budgeting.

Customer & Partner Support

• Maintain strong communication with the Supplies Business Manager (SBM).
• Provide reports on lifespan, shipments, and historical data.
• Coordinate customer change requests in line with procedures.
• Manage claims, exceptions, and special requests promptly.
• Confirm manual order processing and update customers on order status.
• Contact logistics or carriers when needed.
• Collect monthly printed page counts to ensure accurate invoicing.
• Identify presses not connected to iServe and support customers in connecting them.
• Communicate with direct and indirect customers monthly to gather printed page data.

Operational Excellence

• Collaborate closely with internal teams involved in page count collection.
• Identify contract types and prioritize customers accordingly.
• Promote and guide customers in using new ordering platforms (ServiceNow, Supplies Inventory Manager).
• Process backorders and allocate stock based on urgency.
• Support ordering of special inks and new products not yet widely available.
• Assist with supply returns in collaboration with Supply Chain.
• Ensure timely and accurate resolution of escalations.
• Provide proactive communication to customers and internal stakeholders.
• Escalate recurring operational issues and follow through until resolved.
• Train and coach newcomers when needed.
• Deliver tasks on time while respecting SLAs and internal policies.

🎯 What We’re Looking For

• Strong English and Italian or Spanish skills
• Excellent communication and analytical abilities
• Customer‑oriented mindset
• Ability to work with complex processes and multiple stakeholders
• Proactive, organized, and detail‑oriented

Show more
Show less