Role Purpose
The Outsourcing Project Manager is responsible for managing the full lifecycle of outsourcing projects, from the initial analysis phase through operational stabilization. The role acts as a key coordination point between internal teams and external service providers, ensuring service quality standards are met, timelines are respected, and strategic objectives are achieved.
Responsibilities
Project Management & Governance

• Manage the end-to-end lifecycle of outsourcing projects.
• Develop and implement structured project plans with clearly defined milestones and dependencies.
• Ensure effective project governance, including reporting, steering committees, and escalation management.
• Monitor budgets, risks, timelines, and deliverables.
• Provide regular reporting to stakeholders and management.

Vendor & Contract Management

• Support RFI/RFP processes, vendor selection, and contract negotiations.
• Define and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure suppliers meet contractual commitments and performance expectations.
• Manage contract amendments, changes, and potential disputes.

Process Optimization & Transition

• Map and document processes that will be outsourced.
• Oversee knowledge transfer and training activities.
• Identify and implement continuous improvement initiatives.
• Ensure smooth and controlled transition phases for outsourced services.
• Stakeholder Management & Change Support
• Build strong relationships with internal business departments.
• Act as the main liaison between internal teams, management, and external partners.
• Support organizational change through clear communication and structured coordination

Requirements

• Master’s degree in business, engineering, or a related field.
• Strong expertise in project management, strategic analysis, and procurement processes (RFI/RFP).
• Proficiency in reporting and management tools (ERP systems, Excel, project management software).
• Understanding of governance processes and outsourcing regulations.
• Mandatory: working proficiency in English and French (minimum B2 level).
• 5-10 years of experience in outsourcing project management, vendor management, or a similar role.