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Cerinte

Are you passionate about solving complex problems and want to make a real difference in the world of payments and commerce?
We are looking for a Product Operations – Tier 3 Support Agent to join our dynamic Payment Intelligence team!
In this role you'll dive deep into the heart of our cutting-edge payment technologies, investigate transaction and product issues, and play a key part in shaping the future of payment around the world. You'll work closely with R&D, Sales, Finance, and Customer Support teams to not only solve issues but also drive proactive improvements that increase transaction success rates and enhance customer experience across the globe.

Responsabilitati

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Troubleshoot complex product and payment issues, and escalate as needed with full documentation.
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Monitor and analyze payment and transaction patterns using advanced tools and dashboards.
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Collaborate with cross-functional teams to ideate and implement continuous improvements.
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Become a go-to expert on Nayax’s payment products.
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Play an active role in crafting Product Solutions Requirement Documents (PRDs) for new features and solutions.
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Build and nurture relationships with our global payment partners.

Alte informatii

Compania americana CGS (Computer Generated Solutions) este unul dintre cei mai importanti furnizori de solutii de business process outsourcing din lume, prezenta inca din anul 2006, pe piata din Romania. Compania furnizeaza, pe plan local, servicii in 18 limbi straine, avand 5 centre de suport in Bucuresti, Brasov, Targu-Jiu, Miercurea-Ciuc si Constanta.
Cei cca. 4.000 de angajati ai CGS Romania interactioneaza zilnic cu clienti din Romania, Germania, Marea Britanie, Spania si alte tari europene, precum si din Statele Unite ale Americii sau Canada.
Principalele servicii oferite de catre CGS Romania sunt customer care, suport tehnic, help desk, telesales si alte servicii externalizate pentru companii care activeaza in domeniul telecomunicatiilor, IT, banci, asigurari si retail.
Te vei alatura unei echipe entuziaste si dinamice care te va ajuta la dezvoltarea unei carierei de succes, intr-un mediu atractiv de lucru.
Vei participa la sesiuni de formare si training-uri intensive pentru a-ti imbunatati cunostintele si perfectiona skill-urile acumulate pana in prezent, cat si iti vei dezvolta noi abilitati.

Beneficii

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  Abonament medical
  
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  Training-uri
  
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  Cursuri
  
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  Program de lucru flexibil
  
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  Teambuilding-uri / excursii
  
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  Tichete de masa